Terms & Conditions of Sale
All prices are shown in New Zealand dollars.
Prices do not include the delivery fee.
All prices include New Zealand Goods and Services Tax (GST).
The name on your bank statement will be Alison Holst Mail Orders.
A binding contract is formed when the customer as a visitor to Alison Holst Mail Orders Internet site, and also referred as the other party, clicks on the confirm and submit button, having accepted the terms and conditions and had the opportunity to review their details.
Online shopping features within this site such as the shopping cart, login forms and your account page are protected by our own 256 bit SSL certificate, issued by [ supplier ], and
Payments for products are handled by Payment Express. Payment Express hosts and manages the payment page, which is secured by its own 256 bit SSL certificate – this ensures that transactions are safe from hackers.
This also ensures that we are compliant with scheme regulations (PCIDSS compliant solution) and you can be safe in the knowledge that your card details are being securely handled for the payment of your purchase.
Holst Online ships worldwide – here is a summary of our delivery charges:
- New Zealand; a flat rate of $5 NZD.
- Australia; from $10 NZD – $70 NZD, depending on weight up to 10kg.
- East Asia & North America; $15 NZD – $180 NZD, depending on weight up to 10kg.
- South Pacific; $15 NZD – $130 NZD, depending on weight up to 10kg.
- Europe; $15 NZD – $190 NZD, depending on weight up to 10kg.
- Rest of the World; $15 NZD – $225 NZD, depending on weight up to 10kg.
We will gladly exchange or refund any item within 14 days of purchase. Please contact us in advance as no returns will be accepted without prior authorisation. Once you have authorisation to return the goods, we need you to place it with the return in the original packaging and send it to. Please ship back using Fast Post and make sure that you send it with a confirmation of shipment. This will allow the Post Office to trace it if necessary.
If you are returning an order just because you changed your mind, that is fine, just make sure you do it within the 30 days. Items that are okay to return are those that have not been worn or used and can be resold to someone else. The refund on your credit card will be the full amount. If you are exchanging the merchandise, please indicate what you would like to order as a replacement.
If you receive something damaged or it is sent to you in error, please call us and a replacement will be issued immediately. We understand that sometimes defects are not found within 30 days, so please remember to call us before thinking that it can’t be replaced. Products that have been misused, worn, or have been abused are not considered defective and will not be accepted. Our customer service team will notify you by e-mail if they have determined that an item is truly not defective.
Special promotions and discounts may apply and will be handled accordingly. Terms of the Promotion will be posted on the web site at the time the offer is valid.
Our returns address:
PO Box 17016
All contracts formed between Alison Holst Mail Orders and the customer by way of electronic transactions through Alison Holst Mail Orders Internet site are governed by the New Zealand law, and specifically the Commerce Act 1986 (NZ), the Consumer Guarantees Act 1993 (NZ), and the Sale of Goods (United Nations Convention) Act 1994 (NZ).
The obligations of Alison Holst Mail Orders as a party to the contract are bounded by the Commerce Act 1986 (NZ), the Consumer Guarantees Act 1993 (NZ), and the Sale of Goods (United Nations Convention) Act 1994 (NZ).
We will aim to get your products to you 7-10 days from order placement (for orders shipped within New Zealand, international orders may take longer).
The obligations of the customer as a party to the contract are:
- to provide correct and accurate information as required in the order form;
- to provide a correct address for delivery of the goods;
All disputes about transactions formed between Alison Holst mail Orders and the customer by way of electronic transactions through the Alison Holst Mail Orders Internet site will be resolved according to the Arbitration